TURNAROUND TIMES
The average turnaround is based on your membership level:
- Tier 1 - Priority #3 (average 3-5 business days)
- Tier 2 - Priority #2 (average 2-4 business days)
- Tier 3 - Priority #1 (average 1-3 business days)
The Priority Pass turnaround is within 12-36 hours.
*Although I'd like to guarantee turnaround times, there are so many variables outside of my control* Such as...
- Time it takes for you to respond to any questions
- Bugs with software platforms
- Revisions and changes of mind
- Waiting for 3rd parties (such as hosting or software companies) to provide information or answers
- Current workload of tasks in queue
For these reasons and more it is impossible for me to guarantee a completion time on any task.
Tips to speed up task completion time
- Provide clear instructions (screenshots, rough sketches, links, and walkthrough videos are encouraged and appreciated).
- Provide all login and access information required
- Reply to questions as soon as possible
- Purchase a Priority Pass to have it started on faster
*Average turnaround time is calculated based on the time a task is in "In Progress" status with me waiting for me to fully action it. When I send a reply or set a task as "Waiting on Customer" or "Waiting on a 3rd Party" (such as a hosting or software company support) I do not count this waiting time in my calculation.
For example if you request a task on a Monday, and then I ask you a question on that Monday and set the task to Waiting on You and you don't respond until Tuesday afternoon, while 24 hours may have passed for you, I still consider and treat that there are 3.5 days left of the 4 day turnaround.
Normal Operating/Business Hours can be found here: Getting in touch & Hours of Operation
https://yourtechangel.mojohelpdesk.com/help/article/300362
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article